The Digital Professional

6 The Digital Professional skills, but you must know that these portals don’t co-operate at the 11 th hour of statutory due dates.” He extended their conversation to software glitches, browser compatibility issues, and timely delivery. Why do we need to work like fire engines at the last moment? You can certainly involve me if any client doesn’t listen to your requests. “The clients have every right to blame when compliance is pending,” said Abhijit in a friendly manner, cajoling him and reinforcing his belief that he was a very important resource to his organization. Abhijit was smart enough to handle varied situations and people of different categories. It was his secret game and with age, he had learned the “tricks of the trade” and won most clients over. Sameer was quick to respond, “I understand your concern, Sir and I will take due care from next time.” “Good! Just what I wanted to hear,” said Abhijit with a smile. “I am sure it won’t be repeated.” Sameer was a loyal and a dedicated person, Abhijit knew his importance and responded tactfully keeping the ego clash at bay. After that, Abhijit hurriedly left for the tax department with a bunch of papers all piled up in a folder sequenced as per the officer’s requirement. The officer was not convinced by the documents and asked for more clarity and vouchers along with account statements. As it was a case of his forever client, with large revenue implications, he was handling it personally. Wrongful delegation would simply not work! “I want more evidence, it’s not complete yet,” said the officer. “Not again!” he muttered. Just for one sheet of paper, this whole exercise of commuting to the department, waiting for hours to submit the paper and make the officer understand its content, was a high tale! Suman was supposed to add that annexure and hand it over to him. Due to a time zone issue, the document was received right on time. The checklist was already given however a full